Terms & Conditions
Terms & Conditions
By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.
You may receive a refund of any Product that You ordered up to thirty (30) days after Your order was placed. The British Grocer reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in The British Grocer's judgment, requests refunds in bad faith.
In order to process Your refund, You must supply Us with Your name and delivery address. If You provide us with incorrect information, Your refund will be delayed. Refunds can take up to thirty (30) days to appear on Your credit card statement depending on the bank that issued your credit card If You have any questions about whether a refund has been issued, please call Our Customer Service Department toll-free at (714) 738-0229.
If You believe that You have been billed improperly, please notify Our Customer Service Department toll-free immediately at (714) 738-0229. If We do not hear from You within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by You for all purposes, including resolution of inquiries made by Your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Us within thirty (30) days of its publication.
Terminating This Agreement
This Agreement will remain in effect as long as You access the Website or order anything from the Website.
We reserve the right to terminate this Agreement without notice and/or refuse to sell to anyone who We believe, in Our sole discretion, (i) has violated any of the terms of this Agreement, (ii) is abusing the Products or the services we provide, or (iii) is unable to provide us with sufficient information to allow us to properly identify the customer's real name, address, or other contact information.
You understand and agree that the information we convey about our Products is obtained from independent third parties such as news agencies, scientific reports, and scientific / research entities (ÔÇ£Third PartiesÔÇØ). We do not warrant or represent that such information is error-free, and we do not represent or endorse any Third Parties or the methods that they use to arrive at their conclusions.
All Product specifications, performance data and other information on the Website is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Products will conform to such specifications or performance data.
The Website is the sole and exclusive property of The British Grocer or its licensors, and is protected by copyright and trademark laws of the United States. Do not use or copy any of the images, text, graphics, or other materials located at the Website without Our permission.
Limitation of Liability; No Warranties
In no event shall The British Grocer or its officers, directors, employees or subcontractors be liable for any indirect, special, incidental, exemplary, consequential or punitive damages, under any cause of action whatsoever including but not limited to contract, tort, strict liability, warranty or otherwise, for any claim, cause of action, fee, expense, cost or loss (collectively, "Claims") arising from or related to this Agreement, the Products, or Customer's use of the Website or any Product.
Except as otherwise specifically stated in this Agreement, the Website and all Products and services provided to You are provided "as is", without any warranty whatsoever.
You agree that The British Grocer's entire liability for all Claims shall be limited, in the aggregate, to the lesser of (i) USD $500.00, or (ii) the total amount of money You paid to The British Grocer in the one (1) month period immediately preceding the incident on which Your Claim is based. This limitation of liability shall apply for all Claims, regardless of whether The British Grocer was aware of or advised in advance of the possibility of damages or such Claims.
The warranties and representations specifically set forth in this agreement are the only warranties and representations with respect to this Agreement, and are in lieu of any and all other warranties, written or oral, express or implied, that may arise either by agreement between the parties or by operation of law, including warranties of merchantability and fitness for a particular purpose. None of these warranties and representations will extend to any third person. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to You.
You agree to comply strictly with all of the terms of this Agreement. You also represent that (i) You are age eighteen or older, (ii) You have read this Agreement and understand its terms, (iii) You will not re-sell or re-distribute any Product that You order from the Website, (iv) The British Grocer has the right to rely upon all information provided to The British Grocer by You, and (v) The British Grocer may contact You by email, telephone or postal mail for any purpose.
Any notice required to be given under this Agreement to You may be provided to You by postal mail or by email. If notice is sent by email, such notice shall be sent to the last known email address that You provided to Us, and shall be deemed delivered once sent. Notices by customers to The British Grocer must be sent in writing to the following address:
The British Grocer
305 North Harbor Blvd
Fullerton, CA 92832
You agree to defend, indemnify, and hold harmless The British Grocer, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from Your misuse or inability to use the Website, or Your breach of any of these terms and conditions of this Agreement. We shall promptly notify You by electronic mail of any such claim or suit, and cooperate fully (at Your expense) in the defense of such claim or suit. If we do not hear from You promptly, we reserve the right to defend such claim or suit and seek full recompense from You.
This Agreement and all matters arising out of, or otherwise relating to, this Agreement shall be governed exclusively by the laws of CA, excluding its conflict of law provisions. Venue for any matter arising from or related to this Agreement shall exist solely and exclusively in CA, and the parties hereby submit to the personal jurisdiction of the state and federal courts sitting in CA for such purpose.
In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the terms and conditions of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney's fees and costs incurred in connection therewith, including attorney's fees incurred on appeal. No waiver of or by The British Grocer shall be deemed a waiver of any subsequent default of the same provision of this Agreement. If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from this Agreement.
The British Grocer shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond Our reasonable control, including but not limited to: acts of God, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software, for so long as such event continues to delay the The British Grocer performance.
All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement. This Agreement constitute the entire agreement between the parties with respect to Your access and use of the Website and Your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters. The British Grocer reserves the right to change any of the provisions posted herein and You agree to review these terms and conditions each time You visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes Your acceptance of such changes. The British Grocer does not and will not assume any obligation to provide You with notice of any change to this document. Unless accepted by The British Grocer in writing, these terms and conditions may not be amended by You.
Refund and Delivery Policy
If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:
To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at (714) 738-0229
- 1. We cannot process or refund packages marked "Return to Sender."
- 2. Refunds will be issued to the same credit card that was charged when ordering the product.
- 3. To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
The British Grocer
305 North Harbor Blvd
Fullerton, CA 92832
Attn: RETURNS DEPARTMENT
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.
We currently only deliver to US residential and business addresses and all prices are shown and processed US dollars only. Orders are processed dispatched by UPS within 1 working day of the order being placed. Delivery should be within 3-5 working days of placing the order. Please check the delivery address details to make sure they are correct prior to placing an order as this is the address that will be used to send out the order. If an order is returned to us due to insufficient address details, or wrong address, we will resend the order and an extra shipping fee may apply. As we do not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the target delivery times. National holidays and weekends do not count as business days.
Our shipping department is closed on the following Holidays:
- New Years Eve Day at 12 Noon
- New Years Day
- Memorial Day
- Labor Day
- Christmas Eve at 12 Noon
- Christmas Day
- July 4th
An RMA number can ONLY be obtained by contacting the billing department at (714) 738-0229.